Jasmine Dragon Pearl Green Tea

Shipping Locations: We currently ship to addresses within the United States. 

Order Processing Time: Orders are typically processed and shipped within 3-5 business days of order placement, unless otherwise specified. We are dehydrating fruits based on the orders to deliver you the freshest product. 

Shipping Methods: We offer several shipping options at checkout, including standard and expedited shipping. Shipping costs are calculated based on the weight of your order and your selected shipping method.

Estimated Delivery Times:

• Standard Shipping: 3-7 business days.
• Expedited Shipping: 1-3 business days.

Please note that delivery times are estimates and may vary based on your location, carrier delays, and other unforeseen circumstances.

Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the progress of your delivery.

Shipping Charges: Shipping charges are non-refundable unless there is an error on our part.

Missing or Damaged Shipments: If your order is missing or arrives damaged, please contact our customer support team at info@mooniquestore.com within 7 days of receiving your order. We will work to resolve the issue promptly.

Return Policy:

Returns and Exchanges: We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of receiving your product to request a return or exchange. To be eligible for a return or exchange, the item must be in its original packaging and in the same condition as when it was received.

Return Process: To initiate a return or exchange, please contact our customer support team at info@mooniquestore.com . We will provide you with instructions on how to return your item. Customers are responsible for return shipping costs unless the return is due to an error on our part.

Refunds: Once your returned item is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

Incorrect Items: Accidents may happen. If you receive an incorrect item, please contact our customer support team at info@mooniquestore.com within 7 days of receiving your order. We will provide instructions for returning the item or arranging for a replacement.

Non-Returnable Items: Certain items, such as perishable goods, are non-returnable. Please contact us if you have any questions about the eligibility of a specific product for return.

1. What are dehydrated fruits?

• Dehydrated fruits are fruits that have had most of their water content removed through a drying process. This preservation method allows the fruits to retain their flavor, nutrients, and natural sweetness.

2. Are your dehydrated fruits organic?

• Yes, our dehydrated fruits are sourced from certified organic farms. We are committed to providing you with the highest quality organic products.

3. Are your dehydrated fruits free from additives and preservatives?

• Absolutely. We take pride in offering you pure and natural dehydrated fruits. Our products are free from additives, preservatives, and added sugars.

4. How should I store your dehydrated fruits?

• To maintain their freshness, store our dehydrated fruits in a cool, dry place, away from direct sunlight. Reseal the packaging after opening to keep them at their best.

5. Can I use your dehydrated fruits in recipes?

• Absolutely! Our dehydrated fruits are versatile and can be used in various recipes. They make excellent additions to oatmeal, smoothie bowls, salads, and baked goods. Get creative and enjoy them in your favorite dishes.

6. Do you offer international shipping?

• Currently, we only offer shipping within the United States. 

7. What payment methods do you accept?

• We accept a variety of payment methods, including credit and debit cards, as well as PayPal. You can select your preferred payment option during the checkout process.

8. How long does it take for orders to be processed and shipped?

• Orders are typically processed and shipped within 3-5 business days of order placement, unless otherwise specified. Delivery times may vary based on your location and the shipping method selected.

9. What should I do if I receive damaged or incorrect items? 

• If you receive damaged or incorrect items, please contact our customer support team within 7 days of receiving your order. We will work to resolve the issue promptly.

10. Can I return or exchange products?

• Yes, you can. If you are not satisfied with your order, please contact us within 14 days of receiving your product to request a return or exchange. Be sure to review our Return Policy for more details.

11. How can I contact your customer support team?

• You can reach our customer support team by emailing us at info@mooniquestore.com. We're here to assist you with any questions or concerns you may have.

If you have any more questions or need further assistance, please don't hesitate to reach out to our customer support team. We're here to ensure you have the best experience with our dehydrated fruits.