Return and Refund Policy

 

Return Policy:

Returns and Exchanges: We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of receiving your product to request a return or exchange. To be eligible for a return or exchange, the item must be in its original packaging and in the same condition as when it was received.

Return Process: To initiate a return or exchange (other than skincare products), please contact our customer support team at info@mooniquestore.com . We will provide you with instructions on how to return your item. Customers are responsible for return shipping costs unless the return is due to an error on our part.

Refunds: Once your returned item is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

Incorrect Items: If you receive a damaged or incorrect item, please contact our customer support team at info@mooniquestore.com within 14 days of receiving your order. We will provide instructions for returning the item or arranging for a replacement.

Non-Returnable Items: 

ATTENTION: 

Due to the nature of our products and for hygiene and safety reasons, all skincare items are final sale and cannot be returned or exchanged.

At Moonique, we are committed to your satisfaction and take great care to ensure every product is crafted and packaged with love. If your order arrives damaged or incorrect, please contact us within 14 days of delivery at info@mooniquestore.com so we can make it right.

Thank you for understanding and supporting small-batch, handcrafted skincare 💛