Return and Refund Policy

Returns and Exchanges: We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of receiving your product to request a return or exchange. To be eligible for a return or exchange, the item must be in its original packaging and in the same condition as when it was received.

Return Process: To initiate a return or exchange, please contact our customer support team at info@mooniquestore.com . We will provide you with instructions on how to return your item. Customers are responsible for return shipping costs unless the return is due to an error on our part.

Refunds: Once your returned item is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

Incorrect Items: If you receive a damaged or incorrect item, please contact our customer support team at info@mooniquestore.com within 14 days of receiving your order. We will provide instructions for returning the item or arranging for a replacement.

Non-Returnable Items: Certain items, such as perishable goods, dried fruits, herbs and teas are non-returnable. Please contact us if you have any questions about the eligibility of a specific product for return.